Love To Dream™ UK Frequently Asked Questions

Refunds & Exchange Policy
Refunds & Exchange Policy To successfully return your order, your items must meet the following rules: Item must be returned within 30 days of purch...
Thu, 25 Aug, 2022 at 2:26 PM
What do you charge for shipping? And how long will I have to wait for my order?   We currently ship to England, Scotland, Wales, Northern Island as wel...
Thu, 11 May, 2023 at 3:06 PM
Can I cancel my order?
At Love To Dream™ we work hard to process all orders as quickly as possible, getting them picked, packed and loaded shortly after your online order is compl...
Thu, 25 Aug, 2022 at 10:18 PM
Where can I buy LOVE TO DREAM™ products?
You can purchase the full range of LOVE TO DREAM™ products right here on our online store. Or visit our stockists page & enter your postcode to find a s...
Tue, 25 May, 2021 at 4:17 PM
What is a TOG rating?
TOG stands for 'Thermal Overall Grade', which is a unit of measurement used to calculate the thermal insulation of a product, usually in the textile...
Thu, 20 Jul, 2023 at 12:09 PM
How can I track my order?
Once your order has been packed and shipped from our warehouse in Banbury, it's in the hands of Royal Mail.  Click here to use your Royal Mail track...
Thu, 25 Aug, 2022 at 2:34 PM
My delivery address is incorrect, what do I do?
Unfortunately, when an order has been completed online and sent off to our warehouse for processing, it cannot be changed or updated on our end.  Once y...
Thu, 25 Aug, 2022 at 2:31 PM
I've lost my tracking number. Where can I find it?
Oh dear! Click here to reach out to our Customer Care Team who can provide you with your Royal Mail tracking number.
Thu, 25 Aug, 2022 at 2:40 PM
What is the 3 STAGE SLEEP SYSTEM™?
Our Newborn to Toddler - 3 STAGE SLEEP SYSTEM™ was created to help parents put their babies to sleep around the world. Stage 1 = the Swaddling Stage. Use ...
Tue, 25 May, 2021 at 4:19 PM
What safety standards do your products meet?
All garments are INPAA approved, as well as certified to the relevant safety standards applicable to those particular garments (AS/NZS: 1249:2014, BS 8510:2...
Tue, 25 May, 2021 at 4:19 PM